Service Terms
These terms apply to every job we do. They're kept short and in plain language.
Call-out fee
R250 call-out fee. It's payable per visit and pays for the technician's trip to you.
Quotes
The technician assesses the job on site and gives you the price before any work starts. Nothing is done until you agree. If the job turns out bigger than the quote, work stops until you've approved the additional cost.
Who can book the work
We accept instructions from the person who owns or lives in the property, or from someone acting with their authority: a landlord, a rental or managing agent, a body corporate, an HOA or an employer. Expect to show ID plus a lease or a utility bill, or written instructions from the owner, scheme or company, before a lock is opened or changed. Vehicles and safes are only opened when proof of ownership, or of the owner's consent, has been given, and we're entitled to walk away if it isn't convincing.
Payment
We accept EFT, cash or card. Banking details are supplied for EFT, and you receive an invoice for every job.
If a job can't be finished
Sometimes a lock is beyond rescue, or the correct part simply isn't obtainable. You'll then be offered the alternatives and decide between them. The call-out covers the visit; nothing further is charged without your approval.
Services we don't provide
Key duplication and key cutting aren't offered, and there's no counter for walk-in customers.