Privacy Notice
This page explains which personal details reach us through the website, phone calls and WhatsApp, the purposes we use them for, the outside providers involved, and what you're entitled to under POPIA, South Africa's data-protection law (Act 4 of 2013).
Who is responsible
Mobile Locksmith Boksburg decides how your details are used. Questions go to our information officer at lorenjordan333@gmail.com.
What we keep, and for what
- Website form: name, contact number, area, what's wrong and which page you used, so that we can respond and book a technician.
- Calls and WhatsApp chats: the number you contact us from and whatever you send, photos included, for replying and carrying out the job.
- Completed jobs: where the work was done, what was done and the invoice. That's needed to deliver the service, for bookkeeping and tax, and to handle follow-up queries.
- Usage figures: if measurement is switched on, counts of visits, button taps for calls and WhatsApp, and forms sent. Nobody is singled out from these.
Outside providers
Your details are not for sale. We pass on only what each provider needs: our web host, the mail service that forwards form messages, Meta (which runs WhatsApp) and the bookkeeper who prepares invoices. Some may store or handle information in other countries; we rely on them to safeguard it at least as well as POPIA demands.
Retention
If an enquiry doesn't turn into a job, it's erased within 12 months. Job records and invoices stay for the period tax legislation sets.
Your rights
Under POPIA you can find out what we hold on you, have mistakes fixed or the record removed, and object to its use. Send your request to lorenjordan333@gmail.com. Still unhappy afterwards? The Information Regulator (South Africa) accepts complaints via inforegulator.org.za.
Security
Form submissions are encrypted in transit (HTTPS). Enquiries and job files are open only to whoever is handling that job.